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Contact & FAQ's

Office address: H.no. 29, Gali.no.1, Karawal Nagar, 110094 New Delhi Delhi, India.

Email us: contact@mysuperdoggy.com

Time: Mon.- Fri. 9:00 AM - 6:00 PM (EST)

Track your order by clicking here.

FAQ's

WHY IS MY TRACKING NUMBER NOT UPDATING?

Since we are working with an overseas fulfillment center please allow 4-7 days for your tracking number to be updated in their system once your shipping confirmation email is received.

Please be assured that once your tracking number is sent to you, your order has in fact shipped. Some tracking numbers may display that your order is not found or is still in Asia even when it is well on its way to you, this is because Asia is one of the largest International postal hubs and updating their tracking systems can take time. Your order is 100% on the way.


WHAT CAN I DO IF MY ITEM IS MISSING OR I RECEIVED INCORRECT PRODUCTS FOR MY ORDER?

For missing or wrongly shipped items, please contact us at contact@mysuperdoggy.com. Please let us know your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.

HOW DO I KNOW THAT MY ORDER HAS BEEN SUCCESSFULLY SUBMITTED?

You will receive an email confirmation containing the Order Number and details of your purchase. Once your order has been shipped you will receive another email confirmation, your shipping confirmation email, which will contain your tracking number and other details regarding order status in it.

WHEN CAN I EXPECT TO RECEIVE MY SHIPMENT?

All orders are shipped from our warehouse within 2-5 business days of the order being placed. Shipment will arrive in between 7-15 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires customs clearance or inspection, or transportation delay caused by carrier service.

HOW CAN I RETURN MY ITEM?

To return an item please contact our customer care email contact@mysuperdoggy.com with your order details and reason for return.

WHICH COUNTRIES DO YOU SHIP TO?

We are proud to say that we ship Worldwide!

IS ORDERING ONLINE SECURE?

Yes. We take the upmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

IS MY PERSONAL INFORMATION KEPT PRIVATE?

Any information that you share with us is private and confidential. At no point will we share, rent, or sell your personal information without your consent, except as required by law.